Customer Service

At Zenappareels, we are committed to providing the best possible experience for our customers. If you have any questions or need assistance, our friendly Customer Service team is here to help! Please find all the information you need below:

Contact Us

We’re here to assist you! If you have any inquiries, concerns, or feedback, please feel free to get in touch with us:

  • Email: sliceboipickaxd@gmail.com

  • Phone: +65 8789 7161 (Available Monday to Friday, 9 AM to 5 PM EST)

  • Live Chat: Available on our website (Look for the chat bubble in the bottom right corner!)

Frequently Asked Questions (FAQ)

Before contacting us, check out some of our most frequently asked questions:

  • How can I track my order? You will receive a tracking number in your shipment confirmation email. You can also check your order status by logging into your account.

  • How do I return or exchange an item? We accept returns within 30 days of your purchase. Please refer to our Return Policy for detailed instructions.

  • Do you offer international shipping? Yes, we offer international shipping. Shipping costs and times may vary depending on your location. For more details, visit our Shipping Information page.

  • What should I do if my item is damaged or defective? If your item arrives damaged or defective, please contact us within 7 days of receiving it, and we will assist you with a replacement or refund.

Shipping & Delivery

  • Processing Time: Orders typically ship within 3-5 business days.

  • Shipping Options: We offer standard, expedited, and international shipping.

  • Shipping Costs: Shipping costs are calculated at checkout based on your location.

For more details, visit our Shipping Policy.

Returns & Exchanges

We want you to love your purchase! If you are not satisfied with your order, we offer a hassle-free return and exchange process. Please visit our Return & Exchange Policy page for more information.

Size Guide

Not sure which size to choose? Check out our Size Guide for detailed measurements to ensure the perfect fit!

Privacy & Security

We take your privacy and security seriously. All personal information you provide to us is encrypted and processed securely. Please read our Privacy Policy for more information on how we protect your data.

Our Commitment to You

Our team is here to ensure that you have a smooth and enjoyable shopping experience. If you ever have any questions or need support, don't hesitate to reach out. We value your feedback and aim to continuously improve our service.